Privacy Policy

Privacy Policy

At Jointli, we are committed to safeguarding your personal information and ensuring compliance with applicable privacy laws. This policy explains how we collect, use, store, and disclose your personal information and outlines your rights in relation to this information. By visiting our clinic, using our services, or engaging with us, you consent to the practices described in this policy.

Collection of Personal Information

We collect personal information to provide you with high-quality health care. By engaging with Jointli, you consent to the collection of information necessary for us to understand and address your health needs. This includes but is not limited to:

• Details about your health situation
• Administrative and billing information

While providing personal information is voluntary, failure to do so may restrict our ability to deliver effective medical care.

Use of Personal Information

Your personal information may be used for:

1. Medical Treatment and Care: To assess, diagnose, and treat your health conditions effectively.
2. Administrative Purposes: To manage practice operations, including appointment scheduling and maintaining medical records.
3. Billing and Compliance: To process payments and comply with Medicare, health insurance, or other regulatory requirements.
4. Referrals and Collaboration: To share relevant health information with other healthcare providers, such as general practitioners, specialists, physiotherapists, or diagnostic services involved in your treatment.
5. Legal and Defence Purposes: If required for medical defence.
6. Research and Quality Assurance: To participate in activities that enhance healthcare outcomes and practice management. You will be notified and given the opportunity to opt-out of such activities.

Storage and Security

Jointli uses secure third-party systems with industry-standard protections, including TLS 1.2 encryption and HTTPS protocols, to store and process information. Access to your data is strictly limited to authorised staff and practitioners, with safeguards in place to protect against unauthorised access, loss, or misuse.

Disclosure of Personal Information

We may disclose your information to:

• Healthcare providers directly involved in your care
• Regulatory or legal entities when required by law
• Organisations supporting research and quality assurance activities (with your consent or anonymised data where applicable)

We do not sell or share your information for commercial purposes.

Your Rights

You have the right to:

• Access your personal information, except in limited circumstances where access may be restricted.
• Request clarification or amendments to your information.
• Withdraw or modify your consent for how your information is handled at any time.

If your information is used for purposes beyond those outlined in this policy, additional consent will be sought.

Payment Information

Jointli St Leonards accepts cashless payments only. Payment methods include card and direct debit/deposit. For assistance, please contact reception.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. Any updates will be posted on our website. Continued use of our services signifies acceptance of the updated policy.

Contact Us

If you have questions or concerns about how your personal information is handled, please contact us:

Email: hello@jointli.com.au
Phone: (02) 9131 8344
Address: Jointli St Leonards,
Landmark Building
Level 2, 500 Pacific Hwy
St Leonards, NSW 2065